Refunds & Returns

Rorlu Refund & Return Policy

At Rorlu, your satisfaction matters to us. We believe in the quality of our products and encourage you to use them for at least 14 days to experience their full benefits. If you’re still not satisfied, you’re covered by our 60-Day Money Back Guarantee. Simply contact us at hello@rorlu.com.

Cancellation Policy

Orders can be changed or cancelled within 24 hours of being placed. After this window, your order may already be processing and cannot be adjusted. Cancellations made within 24 hours will be refunded within 7 business days.

60-Day Money Back Guarantee

If after 14 days you’re not happy with your purchase, you can return it anytime up to 60 days from purchase for a full refund (excluding shipping fees).

To start a return, email us at hello@rorlu.com or use the form on our Contact Us page. Please include your Order Number or the Name and Email Address used at checkout.

Damaged Items

We take care to package every order safely. If your product arrives damaged, please notify us within 72 hours of delivery at hello@rorlu.com, including a clear photo of the damage.

  • Products that are broken or defective will be replaced at no cost to you.

  • Damaged packaging alone (e.g. a dented box) does not qualify as damage if the product is intact.

  • We cannot refund or replace items damaged by normal use, misuse, or accidents.

Shipping & Delivery

We do our best to ensure fast delivery, but we cannot be responsible for delays caused by couriers, customs, or factors outside our control. We are also not liable for lost, stolen, or delayed packages once shipped. For delivery issues, please contact the courier directly.

Incorrect Shipping Address

It’s the customer’s responsibility to enter the correct shipping address at checkout. If an incorrect address is entered and not corrected within 24 hours, we cannot issue a refund or resend the order.